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Frequently asked questions

What is Harbin Clinic’s current mask policy?

Our policies around masking are designed to protect the health of our community. Our current mask policy strongly encourages masks for all patients and guests. Masks are required for patients who have recently been exposed to someone with COVID-19 or for those who have symptoms of COVID-19. Signs and symptoms can include fever, chills, cough, shortness of breath, fatigue muscle aches, headache, loss of taste or smell, sore throat, nasal congestion or rhinorrhea, vomiting or diarrhea, and skin rashes.

How does Harbin Clinic care about the Patient Experience?

Caring completely is the guiding principle of Harbin Clinic. We strive to provide outstanding and compassionate care and service every step along the way. Caring completely for our patients requires more than world-class clinical care – it requires care that addresses every aspect of a patient’s encounter with Harbin Clinic.

Harbin Clinic values the feedback we receive from our patients. We share our positive survey scores and written compliments with our dedicated staff to reassure them in their daily efforts.

We continually review opportunities to improve the patient experience. By monitoring real-time patient feedback, individual departments are able to review their results and prioritize patient experience improvement objectives.

Would you like more information about our efforts to consistently provide exceptional patient experiences? Do you have a question for the patient experience team? If so, please contact us locally at 762.235.1000 or [email protected].

What does Harbin do to protect Patient Privacy?

As a patient of the Harbin Clinic, we realize the trust you place in us when choosing Harbin Clinic as your health care provider.  We think it is of the utmost importance to protect and safeguard your personal information.  The Health Insurance Portability and Accountability Act (HIPAA), which is a complex body of laws that govern a variety of health care components, address two extremely important areas – patient privacy and the security of patient information.

The security of our electronic medical records is paramount.  Our staff is continually educated on the importance of accessing only the minimum information required to successfully complete their job. We ensure that our server is protected from unauthorized access, securing the content.

As a patient, you have the following rights. You may:

  • request restrictions on the use and disclosure of your protected health information
  • request communication to a certain location or in a particular manner
  • request a copy of and/or inspect your personal health information record
  • request an amendment to your record if you believe your record contains an error
  • request an accounting of disclosure

Your protected health information is used only for purposes of treating you or as required by law.  Review the Notice of Privacy Practices which provides details about your privacy rights as well as Harbin Clinic’s obligations. *(link to Notice of Privacy Practices attachment).

What insurance does Harbin accept?

Harbin Clinic accepts many insurance plans. To find a complete list of insurance plans accepted by Harbin Clinic, please visit the Insurance Information section on our website.

Why do I need to bring a photo ID and my insurance card with me to my doctor appointment?

Properly identifying yourself at the start of each visit helps us to protect you. While we get to know who our patients are, we are required to confirm the identity, insurance, and contact information for each patient upon each visit to the Harbin Clinic. We greatly appreciate your understanding, as well as your help to ensure we continue to foster a safe environment. Our focus is on protecting you and caring for you at all times.

Why do I receive a phone call before my appointment?

All patients receive a reminder phone call within 48 hours of their scheduled appointment. We do this for a few reasons. Your health is important to us. We want to make sure you are staying healthy, and sometimes we can all use a reminder in our busy lives. By placing a reminder call to you before the appointment, we are able to anticipate the number of patients we will have arriving the next day. Should you not be able to keep your appointment time, we are able to offer your originally scheduled time to other patients who are also waiting to be seen.

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