Harbin Clinic Pediatrics Cartersville

FAQs

What if my child is sick?

We do our best to schedule same-day sick appointments for your child’s immediate problem. We can schedule multiple siblings at the same time, just let us know when you schedule the appointment.

When should I schedule my child's well visit?

We typically schedule 2-3 weeks in advance, or 3-4 weeks in advance for multiple siblings.

What if I need to cancel an appointment?

Please call at least 24 hours in advance to cancel an appointment. 

What are your office hours?

We are open Monday through Friday from 8 AM to 5 PM. We do have Saturday clinics, which are walk-in, from October through March. However, on the weekends we are closed in the warmer months, the on-call provider, and our answering service will be available to advise you.

Who is available to answer questions about my child?

From 8 AM to 5 PM, we have a telephone advice nurse. Often they will answer immediately when you call; however, if call volume is high, you may need to leave a message. Phone calls are typically returned within 1-2 hours, but in the winter months, when call volume is extremely high, it may take longer than that. If you know you would like to schedule an appointment for your peace of mind, please go ahead and schedule that appointment. Our phone nurse will help assist you in deciding what can be managed at  home or when you need to co your child’s care based on specific protocols that our physicians have approved. Sometimes, the advice nurse will notify you that the providers will need to answer your question. The advice nurse will speak with providers between patients and call you back or send a message to the provider.  Because providers are seeing patients in the office, some phone calls may not be returned until lunch or after office hours.

What happens if I need to be seen and your office is closed?

If your child has a minor problem, such as an earache, sore throat or minor trauma, that you feel your child cannot wait until our office opens again, we recommend you visit a walk-in clinic.  

From 5 PM to 8 AM, our calls are answered by an after-hours nursing line staffed out of The Children’s Healthcare of Atlanta. There is always a provider (MD or nurse practitioner) from our practice on call. So, if the nursing line is unable to handle the problem, the physician will be paged.  Also, there are also nurse advice lines available through your insurance company.   Sometimes, insurance companies will not cover an Urgent Care visit unless you have been instructed to go there by the nurse on the back of your insurance card.  Our providers do not know what immediate care services are covered by your individual plans.  If you are advised to be seen at an after-hours facility, it is your responsibility to know your insurance benefits.

If you have not heard back from them within 1 hour, please call again. If you have an emergency, call 911 instead of our office number.

Will I be able to see the same provider every time?

For routine check-ups and other non-urgent visits, we try to schedule you with your provider of preference. However, in order to facilitate timely appointments, if the provider you prefer is not available, we will offer an appointment with another provider. For urgent sick appointments, we will schedule you with the provider that can see you first. If you have a preference, please let our phone nurses know and if that provider has an appointment available we will schedule you with her.

When should my newborn be seen for the first office visit?

Newborns need to be seen within three days of discharge from the hospital, sooner if recommended by the physician discharging your child from the nursery. 

How long is the waiting room time?

This depends on the time of year (winter is busier), time of day (after-school hours are busier), and severity of illness of patients prior to your appointment. If we have an unusually sick child, your wait may be longer and we will try to inform you of this situation. We respect your time and will try to get your visit started as close to your appointment time as possible.

Do you call in prescriptions?

Yes. However, there are medications such as oral antibiotics, that we do not typically call in without an office visit. ADHD medication prescriptions will need to be picked up and signed for once monthly. We do have a prescription refill line and encourage you to leave a message when you need a medication refill. Refills are usually called in within 24-48 hours. We do not call in controlled substances – in the instances where these are needed in pediatrics, an office visit is required first.

What is the immunization schedule?

We follow the immunization schedule recommended by the Centers for Disease Control’s Advisory Council on Immunization Practices (ACIP) and the American Academy of Pediatrics.  This schedule can be found by clicking on the following link: 
http://www.healthychildren.org/English/safety-prevention/immunizations/Pages/Recommended-Immunization-Schedules.aspx

We believe that immunizations are beneficial to your child’s health. For more information on vaccines, including the severe nature of many vaccine preventable diseases and what would happen if we stopped vaccinations, we refer you to the Centers for Disease Control website, as well as www.vaccineinformation.org and the American Academy of Pediatrics website.

How long do I have to wait for an appointment?

For sick visits, we make every effort to see you on the same day you call. We try our best to accommodate your requests for time or provider preferences.  However, in the winter when the clinic is busiest, you may be offered an appointment the following day for non-urgent problems. Well appointments are scheduled with a specific provider, so the wait times will vary per provider, not usually more than 6 weeks. We would prefer to schedule sports physicals as far in advance as possible, but will try to work with you as best we can.

How often does my child need a routine check-up?

For the first three years of life, children will be in for check-ups every 2-6 months. After this, it is recommended that all children have a well check up every year.  For school-aged children, summer is a great time to plan their annual exams.  They don’t have to worry about missing school and wait times are often much shorter.  We actually have more check up availabilities during the summer and can, at the same time, complete a sports physical for your child that will be good for up to one year, no matter what sport they choose to play at the last minute!