Caring Completely is our guiding principle at Harbin Clinic. We strive to provide outstanding and compassionate care and service, every step along the way. Caring completely for our patients requires more than world-class clinical care – it requires care that addresses every aspect of a patient’s encounter with Harbin Clinic. Harbin Clinic values the feedback we receive from our patients. We share our positive survey scores and written compliments with our dedicated staff to reassure them in their daily efforts.

We continually review opportunities to improve the patient experience. By monitoring real-time patient feedback, individual departments are able to review their results and prioritize patient experience improvement objectives.