Billing and Insurance

At Harbin Clinic, we are committed to providing safe, high quality, affordable health care. This includes prompt, transparent and respectful billing services. Our customer service representatives are available to help you understand your medical bills, discuss payment options, and provide accurate estimates for out-of-pocket expenses.

We’re improving our billing process and making your statement easier to understand and pay. This won’t happen all at once. As we move to our new process, you may need to pay your bill(s) differently.

• Bills for services provided on or before Aug. 1, 2025, will continue to be issued by Harbin Clinic and must be paid online or by sending a payment to the address listed on the statement.
• For services provided on or after Aug. 2, 2025, patients will receive a single billing statement from Atrium Health rather than separate statements from Harbin Clinic and Atrium Health Floyd.
• All billing statements for services received on or after Aug. 2, 2025, are automatically paperless and accessible electronically in MyAtriumHealth. You can also choose to opt out of paperless billing.

We’re here to help with your questions about setting up a payment plan, updating your insurance or other billing items.

• For services on or before Aug. 1, 2025, call 888-427-2461 with billing questions
• For services on or after Aug. 2, 2025, please call 844-440-6536 with billing questions

Point of service payment 

Registration and front desk personnel now request up-front payment for patients’ co-pays, coinsurance and deductibles, previous balances, and/or pre-established deposits. Prior to service, you should receive information clearly stating this expectation as well as guidance for financial assistance counseling where appropriate. 

Meeting patients’ needs will always be our priority. If you’re unable to meet financial obligations at the time of service, you may receive information to pursue financial assistance. 

If you have any financial questions, please contact our Customer Service Center at 844-440-6536 Monday through Friday from 8 a.m. to 5 p.m.

Health insurance plans 

Harbin Clinic accepts most major health insurance plans for services. We also participate in Medicare and Medicaid government programs. 

View our list of common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed. 

Due to the different physician groups and hospitals within the Atrium Health and Harbin system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered. 

If you don’t see your plan or if you have questions, please call our Customer Service Center at 844-440-6536. We’ll do our best to work with you and your plan. 

Health insurance plan

Things to know if you’re covered by a health insurance plan: 

• We will need a copy of your insurance identification card. 

• We also may need the insurance forms supplied by your employer or the insurance company. 

• You will be asked to assign benefits (or request payment) from the insurance company directly to Atrium Health and Harbin Clinic. 

• Your plan may have special requirements, such as a second surgical opinion or pre-certification for certain tests or procedures. 

• You are responsible for meeting the requirements of your health insurance plan. 

• If your plan’s requirements are not followed, you may be financially responsible for all or part of the services you receive. 

• Some physician specialists may not participate in your health insurance plan, and their services may not be covered. 

Medicare plan

If you are covered by Medicare, you’ll need to note the following: 

• We will need a copy of your Medicare card to confirm eligibility and process your Medicare claim. 

• You are responsible for paying deductibles and co-payments. 

• Medicare specifically excludes payment for certain items and services, such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations and others. 

Medicaid plan

If you are covered by Medicaid, the following apply to you: 

• We will need a copy of your Medicaid card. 

• Medicaid has limitations on a number of services and items. 

• Medicaid does not pay for the cost of a private room unless it is medically necessary. 

No insurance

If you don’t have insurance, you’ll receive an uninsured patient discount.  You can speak with a customer service representative to discuss a payment plan or possible financial assistance options by calling 844-440-6536.